Service, quality & satisfaction / Fandy Tjiptono, Gregorius Chandra


Code : 658.834 TJI s
Author: Tjiptono, Fandy
Publisher : Yogyakarta: Andi
Year : 2006
Stock : 2 eks.
Indeks Page : eks.
Information : xviii, 290 hlm. : il. : tab. ; 28 cm eks.
1. MANJEMEN PEMASARAN
2. MANAJEMEN JASA
I. Judul
II. Chandra, Gregorius

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